When one walks into LoyaltyOne's headquarters in Toronto, at the Globe and Mail Centre, one is immediately struck by their newly-erected, impressive 200,000 square feet, six-storey building on King and Parliament. With no assigned desks, drawers, or cubicles for employees, but with pool tables, a rooftop golf course, focus pods, yoga rooms, video game stations, personal lockers, cafés, a basketball court, and a “Stadium Stair” reminiscent of a college auditorium, one can't help feeling as though they are walking into a vibrant university campus, rather than a global corporate office.
Indeed, it is home to 850 of LoyaltyOne's over 1,500 worldwide employees, and Bryan Pearson, the company's CEO. In 2018, LoyaltyOne made Waterstone Human Capital's annual list as one of Canada's “most admired” enterprise cultures. It also won the distinction of being Canada's “Greenest Employer” this year.
In the North American loyalty and retail industry, LoyaltyOne and Bryan Pearson's name is tied to giants like LCBO, Cineplex, Shell, Coca-Cola, Loblaw, Unilever…you name it.
So, how did Bryan Pearson and his LoyaltyOne team build their winning corporate culture? Where are we failing at creating a sustainable culture? How can we begin to understand our employees and workplace engagement the way LoyaltyOne does? What does the future of retail hold for those of us working with human capital?
For Pearson, there's a far more powerful lever than simple compensation for attracting and retaining talent: the appeal of a vibrant, collaborative culture.
Join us on January 22nd, for a power-packed and much-awaited CEO spotlight on Bryan Pearson. Ask him all your burning culture questions, one-to-one, that have left you guessing until now.
In the mean time, if you're hungry for some reading fodder over the holidays, check out Pearson's hugely popular column in Forbes, where he writes about all things retail, loyalty, and customer experience.
We wish you happy beginnings and joyous collaborations in the new year.